Here are some of the common questions in no particular order about Student Response Network.
Q: Do you take VISA/Mastercard and other credit cards, or only PayPal?
A: You can pay for SRN by credit card (VISA/Mastercard and others) without a PayPal account and without needing to set up a PayPal account. We do use PayPal’s merchant services to process secure online credit-card payments, but this is not to be confused with using PayPal; it is a standard credit card processing service, which happens to be provided by the same company. Our current choice has been to avoid the risks associated with keeping customer credit card details ourselves by handling payments through a secure and trusted third-party. If your school is unable to pay by credit card, payment by check is possible (purchase order/invoice), however almost all school purchases of SRN are made by personal credit card with the school or district reimbursing the purchaser. Please e-mail firstname.lastname@example.org for other options or questions about purchasing SRN.
Q: What exactly is a “Single Server Licence” for SRN?
A: A “Single Server Licence” for SRN entitles you to run the SRN Server (teacher/presenter) application on one computer – Some examples of where this licence is approprate for you:
– if your school has just one computer lab, the teacher’s computer can use use this licence with up to 50 computers (SRN clients) in that computer lab.
– if your school has a “portable” computer lab – wireless laptops on a trolley – then the teacher’s computer working with that trolley can use this licence with those laptops with one class at a time.
– if one teacher has their own allocated laptop, this licence can be allocated to them, and they can run SRN sessions with multiple classes – but only with one class group at any one time. In this case, two teachers wishing to use SRN at your school would each need their own Single Server Licence.
– As soon as two or more teachers at your school want to use SRN, or you have the equivalent of two or more computer labs (wired or wireless), it would be best to order a Campus-Wide Licence of Student Response Network.
Q: What exactly is a “Campus-Wide Licence” for SRN?
A: A “Campus-Wide Licence” for SRN entitles your school / college / university / training center to run the SRN Server (teacher / presenter) application on as many computers simultaneously as you need at any one geographical campus. The licence must be registered to the desired campus name when ordering.
– If your school / college / university has more than one campus then each campus wishing to use SRN will need to order this licence separately.
– The same limitation of 50 SRN Clients per SRN server (teacher/presenter) applies to both licence options – this is a technical limitation.
Q: My school ordered a single lab licence of SRN, but we’d like to upgrade to a Campus-Wide licence. Is that possible?
A: Yes. The cost will be US$125.00. Please e-mail stu_hasic at yahoo.com if you’d like to arrange this.
Q: My school ordered SRN version 1, but we’d like to upgrade to version 2. Is that possible?
A: Yes. There are discounted prices for upgrading either single lab or campus-wide licences to v2. Please e-mail stu_hasic at yahoo.com if you’d like to arrange this.
Q: Is a Linux version of SRN Client available?
A: YES! Take a look on the Downloads page.
Q: Is an Apple iPod Touch or iPhone version of SRN Client available?
A: YES! Take a look on the Downloads page.
Q: Is an Apple iPad-specific version of SRN Client available?
A: YES! Take a look on the Downloads page.
Q: To avoid copying the client (SRNclient.exe) to each workstation, can it be run from a shared folder on the fileserver?
A:Yes, and this is the recommended method. Write permissions to the folder on the server where you place the client are not necessary for client users. They just need Read and Execute permissions. To make it even simpler for users, a shortcut could be placed on the Desktop of each workstation. Here are some instructions for configuring Windows server Group Policies to allow SRN Server to run from any computer by automatically configuring Windows Firewall.
Q: How does a user (client) know what IP address to enter when joining into an SRN Server session?
A: On the server screen, the SRN Server will display the server’s IP address in a large black window. If the server’s screen is not being projected for the group, the teacher/presenter will need to let all clients know what the IP address of the server is, perhaps by writing it up on the board.
Q: Our workstations all use a firewall. What IP settings does SRN use?
A: The TCP Port setting can be set by the user. Port 3128 is the default setting and “should” be OK to use in any internal local area network. 3128 is usually reserved for proxy servers, but it would not cause any issues being used by SRN. Only the PC or laptop being used to run SRN Server may need Firewall exceptions applied. If you find that you need to unblock access for SRN Server to run correctly, you will probably temporarily need local administrator access to the SRN Server host PC. SRN Clients will work happily with Windows Firewall. If your computers use a 3rd party more complete firewall, you may need to explicitly grant access to SRN Server and SRN Client to use the local area network.
Q: Once a question/response session has started, is it possible for clients to leave and or new clients to join?
A: Yes, clients can leave at any stage before, during or after a Question/Response session. But in order to join an already commenced response session, the teacher/presenter will need “Enable New Connections” in the Server module (a simple check box). This will obviously affect any score tallies the system has been recording, but not detrimentally.
Q: The “Raise Hand” (purple) button does not seem to work when a Yes/No or Multiple Choice response is active. Why not?
A: That is correct. “Raise Hand” will only work when no other response activity has been enabled. It has been disabled because it would be distracting.
Q: If the Client List is not visible (has been turned off on the server), how can you tell which client has raised their hand?
A: You can’t. The Client List is the vehicle for all responses except FreeText and the “Buzzer” and identifying them. You will still hear the Raise-Hand chimes.
Q: How do you “clear” or “accept” a raised hand to allow others to raise hands?
A: Just click on the raised hand or the client’s name in the Client List to clear it.
Q: Is it possible for clients (users) to submit more than one answer for a question? eg. if they change their mind about an answer?
A: No. It needs to be explained to users that their first answer is the only one accepted. This promotes the need for students to be decisive – to think about their answer before responding.
Q: What feedback does a user (client) receive to say their response has been received?
A: Assuming the teacher’s/presenter’s screen is being projected at the front of the group, in the Client List, the client should see an orange icon to the left of their name. You normally would not proceed to the next question until all connected clients have responded, however you can override this by clicking the small STOP button. The teacher/presenter can instantly identify any clients that have not yet responded and alert them to do so.
Q: The Client List is too small for my students to read. Is there anyway to enlarge it?
A: YES! Click on the Magnfying Glass at the left of the main SRN Server window. It will put a magnifier on the Client List which you can drag around as desired.
Q: Is it possible to record the correct answer to a question without viewing the barchart of all responses?
A: No, you must click the letter of the correct answer when the barchart is displayed. If you do not wish for respondents to see the barchart, just block or blank the projector image.
Q: One of my students is being very annoying by continually clicking the Raise Hand button or entering multiple inappropriate FreeText responses. Is there anything that can be done to stop this?
A: Hopefully this type of poor behavior can be controlled using normal classroom management procedures, but as a last resort, it is possible to disconnect any client (and stop them reconnecting) – thereby excluding them from the activity. To do this, just right-click on the annoying student in the Client List and choose Disconnect Client.
Q: When I used your Powerpoint Template in slideshow mode, it covers the SRN Server window (but not the Active Clients List and Bar Chart of Results. How can I get the SRN Server window back to turn on a question request?
A: Use Alt-Tab on your keyboard to switch to the SRN Server application (icon looks like a server) and that will bring it to the front while the slideshow is still visible. You are right, the Clients list and Bar Chart will always be on top, regardless of whether you are in a slideshow or not.
Q: Is it possible to change the default “ding” sounds in SRN to something else?
A: Yes! In the SRNserver\Resources folder, you’ll find two MP3 files. Just replace them with alternate MP3 files with the same name.
If you have any specific question that isn’t already here, just ask it in the comments box below and you’ll get an answer within 24 hours.